Commercial Terms of Service

These terms apply to commercial trials, paid subscriptions, enterprise deployments, support, security review, and related PHI Mask services.

If your organization has a separate written agreement, order form, data processing agreement, or security addendum with PHIMask.com, that written agreement controls where it says something different from these public terms.

You are responsible for the people and systems that use PHI Mask under your account, license, invite, install link, or organization identifier. You must keep credentials and license material confidential and notify us promptly about suspected misuse.

You may use PHI Mask only for lawful business purposes and only within the seats, workloads, environments, and usage limits in your order, invite, or written agreement. You are also responsible for export-control, sanctions, procurement, model-provider, and workplace-policy compliance that applies to your use.

• The extension provides a once-only 14-day unlimited trial beginning at the first eligible startup of version 1.0.0. Eligible existing unpaid installs receive the same trial; restarts and later updates do not restart it.
• After the trial, the extension continues on Free with 10 masks per week. Free permits personal, professional, clinical, client, company and practice use.
• An evaluation does not by itself authorize real sensitive-data use; follow your organization's policies and any required agreement.
• Professional provides unlimited masks during its active term. Professional use of PHI Mask is also permitted on Free within its usage limits.
• PHIMask.com grants you a limited, non-exclusive, non-transferable right to install, access, and use PHI Mask for your internal business use during the applicable term.
• You may not resell, sublicense, host PHI Mask for third parties, remove notices, bypass licensing or abuse-prevention controls, or use PHI Mask to violate law, model-provider terms, or third-party rights.
• You may not reverse engineer proprietary components except where applicable law allows that right despite this restriction.
• PHI Mask's masking work is patent pending.

The Data Usage Policy and Privacy Policy explain what the PHI Mask browser masker, public free-use meter, contact forms, security reports, site analytics, and hosting logs may process, and what PHIMask.com does not collect from masking.

You are responsible for configuring PHI Mask and any downstream model providers for your required privacy, retention, compliance, model-provider, and deployment controls. Enterprise customers may set different privacy, retention, or network terms in a written agreement.

Any examples, demos, detection previews, or pilot findings are provided for product evaluation and operational planning. They are not legal, clinical, security, or compliance advice.

Actual commercial value depends on your workflows, document types, review processes, model-provider use, and deployment configuration. PHIMask.com does not promise a particular business outcome unless a signed order says so.

Commercial fees, billing period, renewal, cancellation, taxes, and payment terms are set in the applicable order, invoice, marketplace listing, or written agreement.

Professional licenses include a 30-day money-back guarantee. Request a refund through the support form at https://phimask.com/contact/sales.

When an organization buys seats for people who already pay for Professional themselves, PHIMask.com prorates and refunds the unused prepaid time on each personal purchase. Request it through the same support form.

PHIMask.com may change or withdraw an evaluation offer for future users. An evaluation already begun keeps its 14-day term unless access is suspended for breach, abuse prevention, security, or legal compliance.

Support commitments, service levels, enterprise features, deployment assistance, and security commitments apply only when included in a written agreement or order.

PHIMask.com may update PHI Mask, documentation, data-use disclosures, and public terms to improve reliability, security, compatibility, or compliance. Material public-term changes are reflected by updating the effective date.

Non-public product, security, pricing, roadmap, diagnostic, benchmark, and customer information exchanged during commercial evaluation or deployment must be kept confidential unless the disclosing party allows disclosure in writing.

You keep your rights in customer content, prompts, files, code, reports, submissions, and business data. PHIMask.com keeps all rights in PHI Mask, phimask.com, documentation, software, designs, diagnostics, and aggregate product know-how.

Feedback may be used to improve PHI Mask without creating a payment obligation, but PHIMask.com does not use feedback, prompts, code, files, masked content, diagnostics, or customer content to train foundation models.

Unless a written agreement says otherwise, you are responsible for claims arising from your users, workloads, customer content, unlawful use, or breach of these terms.

PHI Mask may be used with third-party browsers, devices, model providers, storage systems, and infrastructure that PHIMask.com does not control. Your use of those services remains subject to their terms, pricing, policies, and availability.

Except for commitments in a signed agreement, PHI Mask and related services are provided as-is and as available, without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or error-free operation.

To the fullest extent allowed by law, PHIMask.com is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or business interruption. Any aggregate liability is limited to amounts paid for PHI Mask in the 12 months before the event giving rise to the claim, unless a written agreement says otherwise.

PHIMask.com may suspend or terminate access for non-payment, security risk, misuse, legal risk, or breach of these terms. After termination, you must stop using commercial builds and delete or return confidential material when requested.

Sections that by their nature should survive termination continue to apply, including confidentiality, payment obligations, restrictions, disclaimers, liability limits, and dispute terms.

Disputes, governing law, venue, notices, and procurement process are handled under any applicable written agreement. If no written agreement applies, contact us through the request form at https://phimask.com/#apply before relying on these public terms for procurement or production deployment.

Questions about commercial terms, enterprise agreements, security review, or procurement can be sent through the request form at https://phimask.com/#apply.

Referral program reviewed October 15, 2026. These referral terms apply alongside the Commercial Terms of Service and Privacy Policy.

Invite colleagues to Professional. When a new customer confirms an eligible paid subscription with a payment method, they earn 30 consecutive days of Professional access and you earn one or more 30-day periods, as shown in the referral program. A first charge deferred until the trial ends qualifies. Visits, referred accounts that stay on Free, incomplete checkouts and subscriptions with no future paid charge do not earn rewards.

Free users and Professional users may refer colleagues. The referred customer must use the referral link or code before checkout and must not have previously paid for a PHI Mask Professional subscription. A customer can receive the new-customer reward once. Renewals do not earn another reward. People in the same clinic may participate through separate eligible subscriptions. You cannot refer yourself, including through another account, or make duplicate purchases to obtain rewards.

Each qualifying referral adds one or more 30-day periods to the referrer, as shown in the referral program. On a paid subscription, earned time follows the paid period and postpones paid renewal. Annual subscribers receive it after their paid year. A reward earned from a subscription commitment is recorded immediately. If you receive that reward on a subscription that has not yet made a confirmed payment, it waits in your balance until it can follow your first paid period. On Free, the first applied reward starts Professional access without starting a paid subscription. It starts when you next open the referral program. During your trial, it starts when the trial ends. This can start before the referred customer’s first charge. Further rewards stack. If you later buy Professional, unused referral access carries over after the paid period.

A team reward applies to the referred or referring subscription and its covered seats. Team members share that subscription's reward balance. The billing owner continues to control billing. Rewards are access, have no cash value, cannot be transferred to another customer, and have no expiry while the program is available.

Failed or incomplete subscription confirmation earns no reward. Unapplied rewards earned from a positive invoice are cancelled if that payment is refunded or disputed. If the referred subscription ends without making a positive payment, unused rewards from that subscription commitment are cancelled. We may review subscription-commitment rewards and cancel unused rewards or withhold special gifts for ineligible referrals, self-referrals, duplicate identities or misuse. Ordinary cancellation after a confirmed positive payment preserves earned time and does not restart paid billing. Already applied rewards are not retroactively charged.

We show confirmed covered dates and the paid-renewal date separately. If earned time is waiting to be applied, it stays in your reward balance until it can be applied to an eligible subscription. Cancelling a subscription does not turn its banked rewards into cash.

Gift progress follows qualifying subscription commitments. We manually review the legitimacy of supporting referrals before approving a special gift for fulfillment, at our discretion. Self-referrals, duplicate identities and purchases made to obtain rewards are excluded. Gift allocation does not establish approval.

Share your public referral link with people who welcome the recommendation. Keep your activation and recovery keys private. For a missing reward or an invalid code, contact support with the referral code and reward status; do not send patient or client documents.

• Referral support
• Privacy Policy